Terms of Service
Last update January 15, 2025
PROXIED LIMITED Terms of service agreement (the “Agreement“) governs the contractual relationship between company as a service provider and any natural person or establishment as a service user.
1. GENERAL PROVISIONS
1.1 PROXIED LIMITED (“Company“) incorporated in the HONG KONG, having the address UNIT B, 11/F YAM TZE COMM BLDG 23 THOMSON RD WAN CHAI, HONG KONG.
1.2 The Company may contract other persons to ensure proper provision of the services to its clients. In such cases the Company shall be considered as the main service provider.
1.3 Any person using Company's services/systems is considered to be a client of the Company under this Agreement (the “Client“/“You“).
1.4 The Company provides multiple IP address proxy infrastructure solutions, including IP addresses for the Clients to connect to the internet, and access to the Company's data gathering and proxy management solutions (the “Services“). The Services can be reached and used via website www.proxied.com (the “System“). Full list of the Services is indicated in the System. The Company shall have a right to change the list of Services from time to time, without any prior notification to the Client. The Client shall be entitled to use the particular service of the Services for which the Client has paid in full, only for the paid period. Company's Services and System are available globally with restrictions in some areas due to regulatory restrictions. The Client shall be obligated to make sure it is legal to access System / use the Services in Client's location.
1.5 By creating an account within the System and by ordering/purchasing/using the Services in any scope you are agreeing with the Agreement any other rules governing Services / System. For the avoidance of doubt, by using Services / System, You acknowledge reading the Agreement and understanding that you have entered into a binding agreement between You, as a user, and the Company, as a service provider.
1.6 This Agreement takes effect at its full scope at the moment you sign up within the System by creating an account. The rules of this Agreement mutatis mutandis are applicable to the use of System prior to/without signing up to the System / creating the Account, including but not limited to, the rules set forth in Privacy Policy, Subscription Terms and Acceptable use policy.
1.7 You can contact the Company filling a question box in the System in the “Contact“ section on our website www.proxied.com.
1.8 The Company shall have the right to unilaterally modify and/or update the Agreement at any time without notice. The continuous use of the Services by the Client shall be deemed as acceptance of Agreement in the last and most updated version. Any Client shall periodically check and assess the Agreement.
1.9 By Agreeing to this Agreement, You acknowledge and agree that the Company may process your personal data without your consent where processing is necessary for the performance of the Agreement to which you are a party. By creating an account you give your permission (consent) for your personal data processing for direct marketing and advertising purposes.
1.10 If you disagree to be bound by the terms and conditions of this Agreement in any scope or way, you must not use or must immediately cease your use of the System or any part of it, as well as its features and functionalities.
2. CREATING AN ACCOUNT
2.1 If you wish to use the Services, You must register within the System by filling the registry form and providing necessary information / confirmations. Once all steps are fulfilled, you will be able to use your user's account (the “Account“).
2.2 Upon using the System, the client shall allow cookie use by customizing the preferences or by allowing all cookies. The Client must read the terms and conditions applicable to cookies used by the Company for the provision of the Services and proper usage of the System.
2.3 Upon filling the registration form, the Client must provide: Personal information of the Client / its representative; Name of the company, if the Client is a legal entity; Valid email address; Valid phone number; Country of residence; Unique password, created by the Client; Requirements for the Service (expected number of IPs a month, type of purchase, etc.); A confirmation that the Client agrees to the Agreement and Privacy Policy of the Company; A confirmation that the Client / its representative is a natural person.
2.4 It is mandatory for the Client to accept Agreement, Privacy Policy and any other rules governing Services / System (if any). For the proper provision of certain Services the Company shall have a right to ask you to verify your identity or any provided information (for example, to verify your mobile number). All verifications shall be done in accordance with rules set forth in the Privacy Policy.
2.5 The Client might be asked to perform a test to tell computers and humans apart and to complete it successfully as a mandatory step for creating an Account. The Client may be asked to perform such tests while completing logging-in procedure or when confirming order/payment/withdrawal or at any other stage at the discretion of the Company.
2.6 The Client shall always carry out the email verification step by clicking on an active link received in the registered email.
2.7 The Company shall be entitled to change the list of required information by modifying, adding, or reducing the list of data needed for the creation of an Account.
2.8 The Client must provide its payment details to conclude the order for Services.
2.9 The Company shall be entitled to ask you to re-submit or renew any of the data needed for the creation of the Account / ordering the Services. Such requests can be made at any time periodically or on an ad-hoc basis, upon the Company's decision.
2.10 By creating the Account, the Client declares that the information provided to the Company is true, complete, valid, up-to-date and that the Client is the owner / has legitimate ground for the usage of resources indicated. For the avoidance of doubt, the Client confirms using its own (its representative's) email address, telephone number, residence address, using its own bank account to pay for the Services, etc.
2.11 By creating an Account, You confirm understanding that the contact information provided to the Company (email address, telephone number, residence address, other (if any) can be used by the Company for direct marketing and advertising purposes, as well as for other electronic communication. By creating an Account, You express your consent to receive various 3 marketing and advertising materials (including direct marketing material), such as customer satisfaction surveys, newsletters, sweepstakes, and other communication from the Company.
2.12 If you disagree to give your consent / wish to withdraw your consent to receive direct marketing and advertising material in any scope or way, you must either:
2.12.1 - Not complete the creation of the Account, or
2.12.2 After creation of the Account, withdraw Your consent (that was given by creating an Account) by clicking “Unsubscribe“ button in the email received from the Company after Your Account was created (or at any other time, by clicking “Unsubscribe“ button indicated in any other email from the Company which was sent by the Company as a direct marketing and/or advertising material).
2.13 Accounts can be created for both personal and business use, respectively by a natural person and a legal person, represented by the natural person. However, the Client shall not share its log-in credentials with any third-party or unauthorized person. The Account is strictly for own use and cannot be used to use Services behalf of another individual or entity.
2.14 As a preventive security measure, the Company recommends that every Client uses the two-factor authentication identification components.
3. SUSPENSION OF THE PROVISION OF SERVICES AND REMOVING THE ACCESS TO THE ACCOUNT
3.1 In instances where the Account holder does not match the owner of the Account, or if there are any other discrepancies between the provided information, the Company might not be able to proceed with the provision of the Services. The Company reserves the right to suspend any provision of the Services (in part or in full) and/or to remove access to the Account at any time upon the decision of the Company.
3.2 The access to the Account may be denied / removed and the Service provision may be suspended at the discretion of the Company if:
3.2.1 The Client breached material obligations under this Agreement (for example, an obligation to pay in full and in time for the Services ordered), violated its warranties.
3.2.2 The Client is not of a legal age as per the requirements of the applicable law or Client's representative is not properly authorized / the representation period is over and not properly renewed.
3.2.3 The Client is using Services / reaching the System from the restricted location.
3.2.4 The Client violates Acceptable Use Policy rules.
3.2.5 The Client violates Acceptable Use Policy rules.
3.2.6 The Client's actions in any way poses security, reputational, financial or other risks to the Company, its affiliates, any other third-party, proper functioning of the System, proper provision of the Services to any other person.
3.3 In case the Client's right to access the System or to use the Services is suspended, the Company shall inform the Client by providing a written notice via email. Such notice should include the reason for suspension, the term of suspension (if the suspension is indefinite, the notice should indicate so), any action the Client needs to take in order to eliminate the violation (if any) in order to lift the suspension.
3.4 In case the Client is given an opportunity to eliminate the violation, the Company shall give an appropriate time period for the Client to do so. The decision whether to set a time period and if so, for what duration, is at the sole discretion of the Company.
3.5 In all cases where the Company has reason to suspect that a violation of legal acts has been committed, the Company shall have the right to address competent law enforcement authorities and, if the suspicions are confirmed, to ban the Client in fault from using the Services for life or for any other period upon sole discretion of the Company. Your Account may be suspended or terminated in all cases when there is a suspicion Your usage of Services become unlawful in Your jurisdiction or a final court judgment is issued against You related to Your use of our Services or System.
4. LICENSE TO ACCESS AND USE THE SYSTEM
4.1 Subject to this Agreement, the Company grants you a non-exclusive, limited, nontransferable and revocable license to use the Company materials solely in connection with your use of the System and Services. You might need to order and pay for a certain Service / Service package to use the System and be granted the limited license. For the avoidance of doubt, the Client acknowledges its understanding that the duration and scope of the license granted is inextricably linked to the Services ordered / paid for by the Client.
4.2 The Company shall have a right to cease supporting the System or its part or any functionality of the System at any time for any period of time. In such event Client's license to use the System shall be automatically suspended.
4.3 Unless otherwise stated, the Company owns the intellectual property rights in the System. The Client acknowledges that all and any intellectual rights including but not limited to the infographics, data, reports, specifications and any other materials in any medium, which were prepared by the Company and/or developed by the Company in connection with the System are the sole and exclusive property of the Company.
4.4 The Client obliges not to violate any intellectual rights owned or sought to be protected by the Company and shall use all such intellectual property for intended purposes only. This includes the copyrighted and protected merchandise, resources and Company's logo and trademarks.
4.5 The Agreement, including terms and conditions regarding the license, applies to all versions of the System, as well as any separate functionality and/or its derivatives.
5. RISKS
5.1 As a Client, You acknowledge understanding and accepting the following risks associated with the use of System and Services. Not limited to these examples, you acknowledge being aware of the inherent risks set forth above and hereinafter:
5.1.1 Risk of software or other IT weaknesses: there is no guarantee or warranty that the process using System and/or Services will be uninterrupted or error-free, and there is an inherent risk that the software and associated technologies and theories could contain weaknesses, vulnerabilities or bugs.
5.1.2 Regulatory risk: it is possible that certain legal systems apply existing regulations or introduce new regulations that have a negative impact on the current setup of the System, as well as usage of the System and/or Services. The Company will make every effort to abide with and always 5 comply with all forms of the applicable regulation. However, the Client has an obligation to make sure its usage of the System/Services is in compliance with the applicable law.
5.1.3 Risk of theft and Internet vulnerability: the underlying software application and software platform, other software involved, other technology components and / or platforms might be exposed to electronic or physical attacks that can impair the ability to develop, implement or use System and/or Services.
5.1.4 Tax risk: the tax consequences of using the System/Services might have tax implications at the level of a Client; therefore you should consult your own tax advisors regarding the tax consequences in connection with the System/Services.
5.2 You should be aware that SMS / messaging and email services are susceptible to spoofing and phishing attacks. Note that phishing attacks often occur despite SMS or email or equivalent services, via search engines or advertisements in search engines or other fraudulent links. The Company takes no responsibility for any loss due to spoofing, phishing, or other equivalent attacks.
6. PAYMENTS
6.1 The company is not a tax agent and thus shall not provide clients' financial information to any third parties. This information will not be disclosed unless officially requested by government authorities. You agree to pay for all services you ordered on our website, as well as any additional charges (if applicable), including, but not limited to, all taxes, fees, charges, etc. You accept full responsibility for payment terms. The payment service provider makes payments only for the amount indicated on the site and is not responsible for the payment by the website client of the above additional funds/expenses. By accepting the terms you as the cardholder confirm that you have the right to use the services offered through our website. Please note that you, as the cardholder, are solely responsible for the purchase and payment of all goods and/or services that you request on our website, as well as any additional costs/fees that may be applied to that payment. If you do not agree with the above conditions or for other reasons, we ask you not to proceed to payment, but if necessary, contact the support team of this site directly.
6.2 The Company shall have a right unilaterally, on its own discretion, to determine the cost of Services, the duration of the validity of the price, the applicable promotions and discounts, other rules related to the payment of the Services. The payment model, prices and the scopes of any Services can be changed by the Company without any prior notice. The Client shall always check the System for applicable prices and features for every Service before making an order.
6.3 If you are using Services on a free-trial basis, after the expiry of such trial, your right to use the Services shall be suspended until you make a payment for further provision of the Service.
6.4 The actual applicable fee calculation and payment method, period of the provision of Services, and the fee charging frequency is indicated in the System and confirmed by the Client when confirming an order.
6.5 Fees for the Services are indicated net of any withholding taxes or any other taxes. You, as a Client, shall be responsible for paying any applicable taxes, levies, duties or any other fees, if applicable.
6.6 The Client warrants using and providing payment information that is owned by the Client or that the Client has a right to use for the purposes as indicated in this Agreement. The Client shall update its payment information to always keep it up-to-date.
6.7 Any claims regarding the applied Services' fee or amounts charged must be submitted in writing no later than 3 months after the date of application of the fee or the charging of the amount.
6.8 Transactions can be processed through various payment providers and/or managed by various services providers.
7. REFUNDS
7.1 If you are having technical difficulties please contact us before claiming a refund as they will be happy to solve any problems. We do not provide refunds if the customer used our services for purposes contrary to law.
7.2 All paid fees, as well as fees paid for a continuous Service, are non-cancelable and nonrefundable with the exception of the following instances:
7.2.1 If the Service is inactive/works with defects during the first 24 hours from the purchase due to reasons not depending on Your actions (for example, if a technical failure in the System occurs) and the Company is not able to fix the problem promptly (during the same 24 hour period), You are entitled to a full refund of the purchased faulty Service. In all cases, you shall contact the Company as soon as possible after noticing the fault. In case you contact the Company after the initial 24-hour term, it is presumed that the Services purchased by you were free of defects and you accepted the Service as satisfactory quality-wise.
7.2.2 In exclusive instances, the Company may decide to refund the Client if the request is motivated, and circumstances show that a refund is reasonable, fair, and necessary. The Company has full discretion to make a decision on whether to issue a refund. Clients who believe they are eligible for this exception should contact the Company.
7.3 Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/ exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the sales page of each product. We don't guarantee that our products are fully compatible with any third-party programs (including web host) and we do not provide support for third-party applications.
7.4 Requests for a refund are accepted via e-mail mentioned on our website. The refund shall be made according to the method of payment. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms of service and Refund policy.
8. THIRD PARTY AND OTHER DISCLAIMERS
8.1 The Company at its own discretion may use or provide access to third parties to provide services like payment processing, register users, etc. The Client acknowledges accepting and understanding that in order to ensure proper use of System and provision of Services, Client's data may be disclosed to such third-party service providers. You can see the list of the main service providers contracted by the Company in the Privacy Policy.
8.2 The use of third-party services are subject to the third-party's terms of service. The Client acknowledges and understands that the Company is not responsible for the provision of such services; also, for processing of data performed by such third parties and those any and all disputes 7 arising in relation to the third-party's services shall be resolved directly between the Client and the respective third-party.
8.3 Any links on the System to third-party websites are provided solely for your convenience. If you access those links, you will leave the System. The Company does not endorse or make any representations about such third-party websites, and the Company is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on those websites.
9. INDEMNIFICATION
9.1 The Client agrees to defend, indemnify, and hold harmless the Company, its affiliates, and each of their respective directors, officers, employees, and agents from and against any and all third-party claims, demands, and liabilities, including reasonable attorney's fees, resulting from or arising out of: any breach of Client's representations and warranties in this Agreement; or Client's failure to comply with Client's obligations under any and all laws, rules or regulations applicable to Client under this Agreement, except to the extent such violation arises out of Company's failure to comply with Company's obligations hereunder.
9.2 The Client may from time to time provide suggestions (feedback) to the Company. All suggestions are and shall be given entirely voluntarily. The Client acknowledges and agrees that suggestions, even if designated as confidential by the Client, shall not, absent a separate written agreement, create any confidentiality obligation for the Company. Furthermore, except as otherwise provided herein or in a separate subsequent written agreement between the parties, the Company shall be free to use, disclose, reproduce, license or otherwise distribute, and exploit the suggestions provided to it as it sees fit, entirely without obligation or restriction of any kind on account of intellectual property rights or otherwise. For the avoidance of doubt, the Client agrees that the Company shall have a royalty-free, worldwide, transferable, sub licensable, irrevocable, perpetual license to use or incorporate into the Services (and/or System) any suggestions, enhancement requests, recommendations or other feedback provided by You, relating to the operation of the Services/System.
9.3 The System and the Services are provided “as is“ and you use the System and/or Services on Your own risk. It is expressly acknowledged and agreed by You that no representations and warranties of any kind, except those set forth in this Agreement, have been made by the Company to the Client with respect to the System/Services, and that any statements whatsoever made by the Company to the Client outside of this Agreement are not material and have not relied upon by the Client.
9.4 You, as a Client, shall be solely responsible for making sure You are able to use Services and access System, meaning You shall be responsible for any hardware, software or other technical requirement (for example, mobile data, internet connection) compatibility. If you are not able to access System and/or use Services due to lack of compatibility with your technical gear (in a broad sense), you may contacting the Company. In any case, the Company shall not be obligated to provide you with solution, advice or instructions in any sense in regards to the compatibility.
10. TERMINATION OF THE AGREEMENT
10.1 The Company may terminate or suspend Your Account/provision of Services as per the rules indicated in this Agreement. Without affecting the rules specified in other clauses of the 8 Agreement, the Company stresses that breach of the Agreement/other applicable Company's policies may result in suspension and/or deactivation of Your Account, as well as in the termination of this Agreement. In case of a breach, you shall not be entitled to receive any refunds/rewards.
10.2 Any Party shall have a right to terminate this Agreement by terminating the Account. In case the Account was terminated due to a violation of this Agreement in any way, the Client shall not be entitled to receive any refunds / rewards upon the termination.
10.3 Upon termination, your right to use the Services will cease immediately. Termination of the Agreement shall not eliminate the Client's obligation to pay for the Services in full.
10.4 In case of a material breach of the Agreement, the Company shall be entitled on its own discretion to inform the responsible law enforcement authorities about the violation (including but not limited to the essence of the violation and personal data of the Client) and to impose a lifetime ban on using the Services for the Client in fault. If a lifetime ban is applied, your credentials (such as name, surname, IP address, email address) may be blocked from using the System/Services.
11. GOVERNING LAW AND SANCTIONS
11.1 The laws of the Hong Kong shall govern this Agreement and your use of the Services. Your use of the System may also be a subject to other local state, national or international laws.
11.2 If you have any concern or dispute about the Services/System, You agree to first try to resolve the dispute informally by contacting the Company.
11.3 The Company expressly prohibits and rejects the use of its Services for any form of illicit activity, including money laundering, terrorist financing or trade sanctions violations, consistent with various jurisdictions' laws, regulations and norms.
11.4 The System and the Services are of such nature that can be globally distributed and used – this is because of the global nature of the IT sector. Thus, the use of System and Services may be included in the sanction list.
11.5 Each party shall comply with all applicable anti-corruption, anti-money laundering, economic and trade sanctions, export controls, and other international trade laws, regulations, and governmental orders in the jurisdictions that apply directly or indirectly to the Services/System.
11.6 By using the System/Services, You warrant not being on any government prohibited, denied, or unverified-party, sanctions, debarment, or exclusion list or export-controlled related restricted party list (the “Sanctions Lists“).
11.7 If you become placed on any Sanctions List, You shall immediately discontinue your use of the Services/System. Failure to do so can result in Your Account being suspended or terminated.
11.8 The Company shall have a right not to allow its Services to be accessible in certain jurisdictions/territories. The Company shall have a right to block such jurisdictions/territories making its System/Services not available from such locations.
11.9 Persons located in the prohibited jurisdictions, or the residents of prohibited jurisdictions are not permitted to use Services. For the avoidance of doubt, the foregoing restrictions on Services in relation to prohibited jurisdictions applies equally to residents and citizens of other nations while located in prohibited jurisdictions. Any attempt to circumvent the restrictions on usage by any persons located (or as a resident) in a prohibited jurisdiction is a breach of the Agreement.
12. MISCELLANEOUS
12.1 The Company and the Client consent to the English language in relation to the communication. Any notice or communication must be in English language respectively. The English language version of this Agreement is the prevailing version to any other possible version.
12.2 Any update of this Agreement comes in force at the moment it is adopted at the System. By using the Services You agree to be bound by any updated version of the Agreement.
12.3 You can to contact us sending a request via “Contact“ page on our website.
13. CONTACT INFORMATION
The website is owned and operated by PROXIED LIMITED. We are established in Hong Kong, our office UNIT B, 11/F YAM TZE COMM BLDG 23 THOMSON RD WAN CHAI, HONG KONG. Please contact us via “Contact“ page or e-mail mentioned on our website or by sending us a letter to our address: UNIT B, 11/F YAM TZE COMM BLDG 23 THOMSON RD WAN CHAI, HONG KONG.