Multi-Site Helpdesk & Live Chat
Introduction
TalkThem helps businesses manage customer conversations across multiple websites from one shared workspace. It brings together live chat, visitor information, team workflows, automation, and analytics, giving support teams the tools to handle inquiries and follow up with customers.
With access through the web, Android, and Telegram Mini App, operators can stay connected to conversations wherever they work.
What is TalkThem?
TalkThem is a multi-site helpdesk and live chat platform for businesses running several websites or brands. Instead of switching between separate support tools, teams can manage visitors, messages, and conversation history in one inbox.
Each connected website retains its own chat widget settings and branding. Operators can review visitor context, organize active conversations, and use automated responses to handle recurring questions.
Key Features
Multi-Site Management
Connect multiple websites to one workspace while maintaining individual widget designs, site filters, and operator access settings for each brand.
Shared Team Inbox
Keep messages and conversation history together. Waiting, active, and closed states help operators organize requests and identify conversations needing attention.
Visitor Insights
Review current pages, locations, returning visitor profiles, and activity timelines. Add private notes and tags to preserve useful context for future conversations.
Support Automation
Reduce repetitive work with prepared replies, keyword-based responses, delayed messages, and follow-ups for visitors still waiting for assistance.
Analytics and Reporting
Monitor visitor activity, conversation volumes, response activity, and site-level trends to understand how customers interact with your support team.
Web and Mobile Access
Manage support through the web dashboard, Android app, or Telegram Mini App, with Android push notifications for conversations requiring attention.