Introduction
TWT Chat is an all-in-one customer support and communication platform for businesses serving customers across different countries and channels. It combines live chat, ticket management, AI automation, remote assistance, voice and video calls, and multilingual communication in one workspace.
The platform helps support, sales, and technical teams respond faster, reduce repetitive work, and manage customer conversations without switching between multiple tools. TWT Chat is suitable for SaaS companies, e-commerce brands, educational platforms, financial services, and other businesses working with global audiences.
What is TWT?
TWT is a cloud-based business software platform offering communication, customer service, collaboration, and community management products. Its primary customer support solution, TWT Chat, centralizes conversations, tickets, customer information, and team collaboration in a single interface.
Businesses can install the chat widget on a website, integrate the platform into applications, or provide customers with a standalone chat page. Built-in AI tools can answer common questions, suggest responses, summarize conversations, identify customer intent, and transfer complex requests to human agents.
Key Features
Live Customer Chat
Communicate with website and app visitors in real time from one shared support workspace.
AI Agent and Copilot
Answer FAQs, recommend replies, summarize conversations, and support agents with complex cases.
Ticket Management
Convert inquiries into tickets, assign agents, track progress, and maintain customer support histories.
Real-Time Translation
Automatically translate conversations, allowing agents and customers to use their preferred languages.
Screen Sharing and Calls
Provide remote assistance through screen sharing, live annotations, voice calls, and video communication.
Reports and Analytics
Track response times, conversation volume, agent activity, customer behavior, and overall support performance.
Pricing
TWT Chat offers Free and Pro plans with monthly and yearly subscription options. Available features may include website installation, standalone chat pages, developer access, live conversations, AI tools, customer management, customization, analytics, security, and professional support.
A free trial is available without requiring a credit card. Businesses should review the official pricing page for current plan limits, subscription costs, and regional availability.